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"Incompatible Version of the RPC Stub" Error Message with the InstallShield Program (Q321915)
The information in this article applies to:
Microsoft Windows NT Workstation versions 4.0 , 4.0 SP1 , 4.0 SP2 , 4.0 SP3 , 4.0 SP4 , 4.0 SP5 , 4.0 SP6a
Microsoft Windows NT Server versions 4.0 , 4.0 SP1 , 4.0 SP2 , 4.0 SP3 , 4.0 SP4 , 4.0 SP5 , 4.0 SP6a
Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Professional
Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Server
Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Advanced Server
SYMPTOMS
When you install a program that uses the InstallShield program, you may receive the following error message:
Unhandled Exception
Error: 0x80070725 Description: Incompatible version of the RPC stub.
Setup will now terminate.
CAUSE
This issue may be caused by any program that installs different versions of the Oleaut32.dll, Olepro32.dll, Asycfilt.dll and Stdole2.tlb files (and possibly others). This may create a mixed file version environment with files that are not compatible with each other.
RESOLUTION
To resolve this issue, use the appropriate method.
Microsoft Office 2000 or an Office 2000 Component Is Installed on Your Computer
If Office 2000 or or an Office 2000 component is installed on your computer, obtain and install the Office 2000 Service Release 1 (SR-1). For information about how to do so, please visit the following Microsoft Web site:
Microsoft Office 2000 or an Office 2000 Component Is Not Installed on Your Computer
If Office 2000 or or an Office 2000 component is not installed on your computer, obtain and install the Mcrepair.exe tool. To do so, please visit the following Microsoft Web site, save the Mcrepair.exe file to the desktop, and then run Mcrepair.exe:
Restart your computer after you install Mcrepair.exe.
MORE INFORMATION
Office 2000 SR-1 and the Mcrepair.exe tool both update and re-register the following files with the following file versions:
Asycfilt.dll (2.40.4515)
Oleaut32.dll (2.40.4515)
Stdole2.tlb (2.40.4515
Olepro32.dll (5.0.4515)
For additional information about the Mcrepair.exe tool, click the article number below to view the article in the Microsoft Knowledge Base:
Q259737 INV: Invalid Page Fault in OLEAUT32 When You Quit Microsoft Internet Explorer
For additional information about the error message that is listed in the "Symptoms" section of this article, please view Q105810 in the InstallShield Knowledge Base:
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
REFERENCES
Acknowledgment: InstallShield contributed to this Microsoft Knowledge Base article.
